Legal notice

Welcome to Thamburans Heritage Emporium (the "Website"). These Terms and Conditions ("Terms") govern your access to and use of our online storefront, services, and any purchases made through our platform. 

The Website is owned and operated by Thamburans Heritage Emporium, operating out of Bengaluru, Karnataka, India. By accessing our platform or purchasing our products, you agree to be bound by these Terms and our Privacy Policy.

1. INTELLECTUAL PROPERTY & HERITAGE DESIGNS
All content featured on this Website—including text, graphics, logos, brand names, product descriptions, images, digital artwork, and traditional design motifs—is the exclusive property of Thamburans Heritage Emporium or its traditional artisans and suppliers. It is protected under the Indian Copyright Act, 1957, and the Trade Marks Act, 1999. Any unauthorized reproduction, modification, distribution, or commercial exploitation of our heritage designs is strictly prohibited.

2. PRODUCT DESCRIPTION & HANDCRAFTED ACCURACY
We specialize in heritage products, many of which may be handcrafted, antique, or traditionally manufactured. 
- You acknowledge that slight variations in colour, texture, dimensions, and finish are inherent characteristics of such artisan items and do not constitute defects.
- While we strive to display images and product details as accurately as possible, we do not warrant that product descriptions or images are entirely error-free.
- We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

3. PRICING AND TAXES
All prices displayed on the Website are listed in Indian Rupees (INR) unless specified otherwise. Prices are subject to change without notice. Prices listed are inclusive of Goods and Services Tax (GST) unless indicated separately at the checkout screen. 

4. PAYMENT TERMS & FRAUD PREVENTION
We accept online payments via authorized Indian payment gateways supporting Credit/Debit Cards, UPI, Net Banking, and digital wallets. By finalizing a transaction, you confirm that the payment instrument used belongs to you. We reserve the right to cancel any order if our payment processors flag the transaction as high-risk or potentially fraudulent.

5. SHIPPING AND DELIVERY
- Shipping Address: Orders will be delivered to the address provided by you at checkout. It is your responsibility to ensure the accuracy of the shipping details.
- Delivery timelines: Shipping within India typically takes [Insert Days, e.g., 5 to 7] business days. Remote locations may take longer. 
- Delayed Logistics: Thamburans Heritage Emporium is not liable for delayed deliveries caused by third-party courier services, festivals, weather conditions, or public holidays.

6. RETURN, REPLACEMENT, AND CANCELLATION POLICY
- Return Window: Since we deal with unique heritage items, returns are only accepted within [Insert Days, e.g., 7] days of delivery, provided the item is unused, unwashed, and in its original packaging with tags intact.
- Damaged Deliveries: If a product arrives damaged during transit, you must notify us within 24 hours of delivery at [Insert Email Address] with photographic or video proof of the unboxing to qualify for a free replacement or store credit.
- Custom Orders: Any custom-made or personalized heritage items are strictly non-refundable and cannot be cancelled once production begins.

7. LIMITATION OF LIABILITY
To the maximum extent permitted under the Information Technology Act, 2000 and consumer protection laws of India, Thamburans Heritage Emporium and its owners shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.

8. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India. Any legal actions, disputes, or proceedings arising out of or relating to these Terms or purchases made on our platform shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.

9. CONTACT INFORMATION
For questions regarding these Terms and Conditions, please contact us at:
Thamburans Heritage Emporium
Bengaluru, Karnataka, India
Email: Rakesh.thampi@thethamburans.com